frequently asked questions
Please allow us 1-3 days to process your order, starting from the order confirmation date. Once we’ve shipped it, Australian orders will arrive within 2-5 business days and New Zealand orders will arrive within 2-7 business days. Australia Post might experience some delays due to the impacts of COVID-19. Whilst the majority of parcels are arriving on time, there are ongoing challenges presented by the pandemic that may impact your delivery time.If you would like more information, our partner, Australia Post will be providing regular updates:
If we’ve shipped your order we aren’t able to cancel it, so if you do wish to cancel, please contact us ASAP and we’ll see what we can do.
Currently, we only ship within Australia and New Zealand.
Once your order has been shipped, we’ll send you an email to let you know and include a handy tracking link. That way you can watch your order like a hawk, from dispatch to your door.
This certainly shouldn’t happen! We are committed to handling and packing your order with care, however, in the instance that something didn’t go to plan, please contact us and we’ll be glad to help you.
We accept returns under the following circumstances:I received my order in poor conditionI ordered the wrong sizeThe product is not what I expected and I'd like to exchange it for another one or return itAll products sent back for an exchange or return need to be in perfect condition and with no evident signs of use, otherwise we will not be able to proceed with any exchange. It is your responsibility to provide the correct packaging to make sure all items arrive at our facilities in perfect condition. For further information, please see our returns policy.You have 30 days starting from the day of delivery of your order to proceed with an exchange or return.
All our items have a 3-month manufacturer warranty starting from the day your order is delivered. The warranty is valid against defects of materials. The warranty excludes coverage for wear and tear and/or physical or accidental abuse.
We want you to wear your A I N S L E Y jewellery for as long as it makes you feel amazing. Our materials pages below include information on how to care for your jewellery depending on the material is it made from.
A I N S L E Y items are suitable for everyday wear however, being so fine in nature, extra care and attention is required to maintain its prime condition.
We do our best to restock sold-out pieces as soon as possible. If you have your eye on something that’s out of stock, pop in your email on the product description page and we’ll let you know when it’s available again. If an item is totally out of stock indefinitely, it’ll be taken down from our website.
We don’t want to see you go, but it’s up to you. So if you’d like to stop receiving our emails, just click the ‘unsubscribe’ button from your last Medley email.
We’ll send you an email once your order is confirmed so you can check all those details. If you don’t receive an email, Please us at firstname.lastname@example.org
Sure can. Just remove any pieces that don’t quite make the cut (this time) from your cart, before your order is processed.
We’ve got you! We accept VISA, Mastercard, PayPal, Afterpay, zip, Apple Pay and Google Pay.
Fear not, your security while shopping online with A I N S L E Y is extremely important to us, and we've taken all reasonable measures to make sure your credit card and personal details are kept safe at all times. Shopify is PCI level 1 compliant for credit card processing which means that it adheres to the highest standards of server compliance.